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User Profile

User Profile

Tran Tiffany

Bio Statement Robots are dominating the planet because they are extremely intelligent. They are always evolving and have shown to be superior to humans. This is a future scenario that is depicted in numerous science fiction blockbusters However, how far could this be the truth? Chatbots and artificial intelligence (AI) have become more essential in daily life. This is true regardless of whether you employ them as chatbots or in marketing and sales or in medical technologies. AI supports decision-making and personalized communication. AI is distinguished from humans by its capacity to quickly identify patterns and evaluate large amounts of information in a matter of seconds. It is evident that communication and speech extend beyond the exchange of information. Check out the animated paper clip called aisera by Microsoft Office. It is true that the use of AI can be infrequently sloppy, with voice assistants not always accurate, or digital assistants responding in funny ways. How intelligent and useful are chatbots actually? Chatbots may serve different purposes Chatbots are computer programs that permit humans to interact with each with one another, akin to the way humans communicate using natural language. The basic idea behind chatbots' first versions was their ability to recognize keywords and perform predefined actions. Check out here to discover an article source on conversational ai. Chatbots are intelligent, interactive interaction between humans and information. They can be used to assist with natural language processing (NLP) and AI. The terms "chatbot" and "artificial intelligence" should not be considered as equivalent terms. A chatbot is an application, while AI is the technology operating behind the scenes. Chatbots that are based on rules Chatbots do not all depend on AI. The so-called rule-based chatbots are usually used for straightforward applications, standardised questions and simple questions. By connecting commands, rules and keywords, appropriate answers can be provided for previously defined questions. NLP gives the chatbot the ability to interpret, read and respond to human speech. The chatbot can recognize similar phrases and words and directs the user along an established path. It is more difficult for the chatbot to make the correct decisions for every scenario , as the queries become more complex. Thus, the chatbot is at its limits. AI-based chatbots AI is here to assist: Chatbots that use AI or AI-based chatbots learn from and search for information in one or more databases. The bot is provided with (training) data , from which it identifies regularities, derives further answers, puts coherences into context and consequently continuously improves. However, natural language is susceptible to misunderstandings. Languages can be misunderstood because of emotions, dialects or spelling mistakes. Or irony. Deep learning is an area of AI that helps chatbots become more intelligent as they continue to use. Every time they receive data from users, they learn, improve and can respond individually to particular situations. Conversational AI also uses Natural Language Understanding (NLU). This allows it to recognize language with keywords and understand context-specific statements. It also detects the user's mood. The aim is to to respond to the customers in the most efficient way possible and give them the best experience. If Conversational AI cannot respond to the query such as, for example, the customer is directly transferred to a service worker. Conversational AI can answer all questions from customers if it's already proficient. This allows the chatbot to continue and saves valuable resources for the service staff. A hybrid model is one that combines the best of AI with human intelligence The hybrid approach offers a combination of the benefits chatbots offer and the capabilities of humans and Conversational AI. The components that are based on rules of a hybrid chatbot include predefined processes and phrases. The AI is also able to analyze interactions between agents and the user and use these as data for training. Conversational AI learns from every conversation and then can conduct a dialogue with the customer. If the chatbot cannot handle the customer's needs then it will forward the message to the appropriate employee. The information gathered permits the agent to immediately follow up on previous conversations and provide appropriate solutions in live chat. The agents have complete control of the time and date they wish to be in charge of the chat. In this system, humans and machine work hand in hand. While the chatbot acts independently and responds to standard queries automatically, the agents can concentrate on more complex customer enquiries. The burden on employees is drastically decreased, customer satisfaction is significantly improved, and the quality of responses is consistently high. Additionally, with the help of artificial intelligence, the chatbot can collect valuable metadata about the user, provide personalized product recommendations, and pre-qualify leads for sales purposes. AI can allow for massive quantities of data to be analyzed by separating and filtering. This will help to find patterns and correlates that will aid in the development of corporate strategies. Future scenarios can then be derived. Intelligence is based on knowledge and language Chatbots are intelligent because they recognise speech and apply knowledge modeling to help them do this. If the intentions of the dialogue partner are identified, relevant information is retrieved from the database and then delivered to the user. Because of AI, chatbots can analyse conversations and gain knowledge from the interactions. A chatbot that is smart can only become as smart as the information it receives. Additional development can be accomplished by incorporating new data provided to the chatbot by humans. Chatbots assist customers and employees by recognizing correlations in daily life that aren't evident in the manual assessment. Chatbots that use AI can save time, energy, and cash by automating. Moreover, they create customers' loyalty through speedy communication and availability 24/7. AI is not equipped with emotional intelligence, and therefore cannot take over human tasks that require this trait. The true benefits of AI are not to replace human beings, but to make repetitive tasks easier. Chatbots that are AI-powered are a technological device that allows humans to receive the highest quality of support so they can devote more time to tasks that require emotional intelligence, empathy and knowledge. A perfect synergy between humans and machine.

For more information, contact: The Editor-in-Chief Email: yashon@mu.ac.ke School of Engineering, Moi University Kenya.

The African Journal of Technology
ISSN 1998 – 9350 (Print); ISSN 23135549 (Online)

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